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FAQ (Frequently Asked Questions) |
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Our FAQ database currently contains 34 questions,which we know you will find useful. If you have a question that is not listed and is relevent, please submit it for review here.
Click on a category to expand/collapse the questions for that category.
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How safe is buying online?
Q. What are the security risks of buying online?
A. Embassy Fashion uses the WorldPay system. WorldPay is installed with the SSL Certificate 128 bit, the universal standard for encoding and protecting data. WorldPay can also accept the service “Verified By VISA” which is a security system used to avoid fraudulent credit card use. This system additionally requires a personal password for each credit card, further protecting credit card holders and website stores.
WorldPay staff check every transaction by considering the information of each transaction i.e. Country, Name and Address of credit card holder and IP address used for that transaction.
In conclude, WorldPay merchants can be certain that every transaction checked by WorldPay are authentic and accurate transactions that will avoid fraudulent problems.
| What does bespoke mean?
Q. Why go bespoke?
A. There is nothing like the feel and look of a bespoke suit. Our body shapes vary considerably, and with such limited choice given to us by the shops the chances of finding a suit that fits properly are extremely slim, even for a normal-shaped person (whatever that might mean).
For example, an 'off the peg' jacket (a jacket from a shop) will come in just 2 options of size: the chest size (eg. 38") and the overall size (eg. short, regular or long). At Embassy Fashion we take 15 measurements: as well as the chest we measure the arms, stomach, neck, shoulders, front length, back length and a unique 'fitting' measurement that ensures that the jacket is neatly fitted to flatter your body. Furthermore, 'off the peg' jackets increase in size 2 inches at a time (38,40,42 etc). That's an enormous 5 centimeters between each size. An Embassy Fashion suit, however, is measured in centimeters in order to improve the accuracy of our readings.
A beautifully fitting suit speaks volumes about you and with prices like ours, what reason is there not to go bespoke?
Q. What does bespoke mean?
A. To put it simply bespoke means 'made to measure'. We are not customizing a pre-made suit. Your suit is cut from a piece of cloth to measurements that we have made by analyzing your body shape. Furthermore, the tailor has used his skill, experience and expertise to imagine the suit on you whilst he makes his notes. This enables him to adjust any measurements accordingly as well as advise you on what style and cut will suit you the best. Indeed, the cut, style, colour, number of buttons etc are all chosen by you. The suit is therefore made to your exact specifications, and is completely unique to you. To compliment this we embroider your name into the inside pocket. We are all individuals, after all… why shouldn't our clothes be individual too?
| Tips for removing stains from suits
Q. Tips for removing stains from suits?
A. To assist you in ing a great suit and to take better care of your suits, we are dedicating this section in our web site. It provides tips on how to maintain, spot clean, and get long life from your suit. These pages will be updated on a regular basis. With over 20 years in tailoring, here are some 'tricks of the trade' for spot cleaning your wool suit. Be sure of the nature of the stain and the type of material you are working on!
Biro Ink: Soak a piece of cotton in alcohol. Rub gently.
Blood: Fresh blood stains can be removed with cold water. For dried in blood stains use cold water but add a or two of hydrogen peroxide (use a 3% solution). Draw the area firmly and pour the solution over the stain. This will prevent the stain from spreading when reacting with the solution.
Chocolate: Rub gently with glycerin. Rinse in lukewarm water.
Coffee: Do not use soap! Try leaving a few s of glycerin to soak in. Then wash in lukewarm water. For old stains try adding a thimblespoon of eggyoke to the glycerin.
Scorch Mark: On wool rub with a piece of cotton soaked in hydrogen peroxide (24% solution). Leave the soaked stained area exposed to direct sunlight for a few hours until scorch mark disappears. Repeat a few times if necessary. Do not overuse peroxide!
Fat: Use some very fine salt and rub gently.
Fruit: Apply a little lemon juice to the stain. Not a good idea on silks etc.
Grass: Rub the stain with the following solution 2 tablespoons of alcohol, 3 tablespoons of hot water and 1 tablespoon of ammonia.
Iron Overpressing Marks: Place a well dampened cloth under the marked area. Place a white handkerchief on the outside. Leave for a day, then iron with a freshly dampened cloth. The iron should be warm and not hot!
Lipstick: Mix a teaspoon of sugar with water and rub over the stain. Remove the solution with a damp cloth.
| Caring for your silk neckties?
Q. Caring for your silk neckties?
A. Caring for your silk neckties is relatively simple. When removing your tie at the
end of the day, reverse the steps that you used to tie the knot. Then, hang the necktie on a tie rack, allowing it to return to its original shape and help remove wrinkles.
The biggest enemy of the necktie is an unwanted stain. If it becomes stained, blot the spot as quickly as possible with a clean, dry cloth. Unless the stain is oil based, you can also go over it with a damp cloth. If you are fortunate, that will work. If the stain remains, have the necktie dry cleaned by someone who has a great deal of experience with ties. Silk is delicate. Cleaning and pressing a silk tie is an acquired skill.
| Pricing and costs
Q. What discount is available on Bulk Orders and Whole Sale orders?
A. Discounts are available on Bulk and Wholesale orders of clothing though the level of discount is on a case by case basis dependent on total quantities, styles, fabrics, colours, delivery deadlines and other such relevant factors.
Q. What discounts and special prices are available at Embassy Fashion?
A. Special Promotions and Discounts are available and change regularly, just click on the current specials button on the top right.
Q. I have a large group of people that I would like to order for. Can I get a discount?
A. We are more than happy to offer a substantial discount and very competitive prices for orders that are placed for a large group of people.
This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, would like to place a collective order or even instances such as when a group of people wish to dress alike for an occassion such as in weddings.
For us to be able to offer a price quote for your consideration, kindly contact us.
Q. Is there a Minimum Order Requirement?
A. We do not have any minimum order requirements for any of the products at our website.
Generally, we like to encourage first time clients to place a small order first, possibly with one of each item, for example one suit and one shirt, to verify that our quality and workmanship are upto their demands and expectations, before placing larger orders.
We find small orders almost always lead to much larger orders once our clients find the value we offer in our quality and workmanship and proceed to replace complete wardrobes!
However, for us to be able to keep our costs down and continue to be able to provide excellent custom clothing at unbeatable prices, we would appreciate any order being of at least 100 US$ to cover our subsidizing the cost of shipping and delivery. We do not absolutely insist on a minimum order requirement but we do request consideration in helping us provide the best possible service at the best possible price
| Measurement, sizes, How to? When? What?
Q. I am afraid to take sizes. Can I send measurements off a garment I am happy with?
A. We are happy to receive measurements from a finished shirt, Suit or Pants.
Please DO NOT submit these measurements by setting up a measurements profile in your accounts section, as it will then be assumed to be off the body sizes resulting in the finished sizes being different due to allowances for comfort that we need to add. Please contact us for details on how to submit those measurements.
Q. What is difference between "Slim or Snug Fit", "Athletic Cut", "Comfortable" and "Lossly Comfortable"?
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A. A snug fit garment fits close to the body and follows the body's curves. This is similar to the cut and shape of jackets of the 50s and 60s and very British in proportion with narrower armholes and sleeves. This is more suited to the very slim and lanky physiques
An athletic fit is wider at the shoulders and has more of an hourglass shape, narrowing at the waist for a steeper and then following the curvature of the hips more like an Italian Cut. This is perfect for the well built body and the accent to the shoulders is well suited to those with wider shoulders and narrower tighter torsos.
A Comfortable cut or loosly Comfortable Cut drapes and flows over the body and minimizes the curves of the body. This is ideal for larger more substantial or Big and Tall physiques
Q. How do I best take sizes? With clothes on or without any clothes on?
A. Two dimensional measurements such as lengths and shoulder widths can be taken off another piece of clothing that fits well. Three dimensional measurements such as chest circumference and stomach should be taken off the body.
When taking Measurements, we would recommend a thin t-shirt and a well fitting pair of pants be worn.
Please do not take measurements wearing a jacket or jeans or shorts and other such casual clothing.
For Pants measurements, ideally the pants you wear when taking the measurements should sit exactly where you would like your custom pants to sit if these are being ordered. Ideally the standard jacket length should cover at least the buttocks at the back and the crotch in the front.
When submitting shirt sleeve lengths, do not submit half shoulder and sleeve length as sleeve length is generally understood specially in the USA. Please measure sleeve length from the top of the shoulder to the length desired as is described in the measurements forms.
Q. When, How, Where do I submit my Measurements?
A. There are two instances whereby measurements can be submitted. You can either set up a measurement profile at our website by log into your account using the MyAccount feature and set up a profile before placing the order or during the Order process.
Q. Can you do large loose shirts? Can you to tight or fitted Shirts? Loose baggy slacks? Snug fit pants? Boxy Jackets?
A. Since we are custom tailors, we can custom make to measure any style of large loose shirts, tight fitted Shirts, loose baggy slacks, snug fit pants and boxy Jackets or other combinations of fit, comfort, cut and proportion you desire with any measurements specification including various torso measurements and neck/torso dimension combinations. In fact this is exactly what we do as a profession. Such customizations are at no extra charge whatsoever. We would need the complete set of measurements though, as per our measurements forms that can be accessed by logging into the My Account section at our website. You would need to set up a personal profile and measurements profile in your account at our website before or during the order process.
Q. Can you do Big and Tall size Custom Clothing?
A. Yes of course we make custom clothing for big and tall sizes. In fact, we love to work with very large sizes since once we can prove our viability as worthy sartorial suppliers, we hope to be able to work life long on your wardrobe.
Q. Is there a premium charge for Big and Tall sizes?
A. No, never. We do not charge any extra fee for big and tall sizes and all prices of a particular category of custom clothing is the same for all the fabrics available in that collection and for each and every customer.
Q. Can you do wheelchair fit? I have physical limitations, can you accomodate them in my custom clothing?
A. To accommodate any physical limitations, is not at all an issue.
We would however like to have images of you sitting in the wheel chair front and back as well as standing (if possible) front, back and side views.
If having other physical limitations, we would prefer images of the full body front, back and side silhouettes clearly showing the limitations so that the custom clothing can be proportioned accordingly.
This would help us proportion the garments correctly, balancing looks and comfort at optimum levels.
Please ensure that the measurements, when taken are taken off the body when not in the wheelchair as well as when in the wheel chair. This is specially the case for three dimensional measurements such as chest, stomach, waist and hips circumferences as well as the front chest and back measurements.
When setting up a profile, kindly set up the profile using off the body, out of the chair measurements and the separate set in the wheel chair should be emailed to us and not set up as a profile.
Q. What if I am an odd size with parts of my body larger or smaller than other parts? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me?
A. Since we are Custom Tailors, we are able make to measure each garment to specifications provided for each individual client. It is in fact the whole reason of our existence that we are able to custom fit any piece of clothing to suit the physical properties of each person. All our products are made from the beginning with your personal pattern, from the ion of the style, to the ion of the fabric and colour and any custom requests to the actual cutting and finishing of the garment. Hence, we are able to custom make the item to the sizes provided be they consistent or inconsistent to the rest of the physique of the wearer.
Q. Can I update the measurements after the order has been delivered?
A. Yes, the measurements can be easily updated after an order has been received. You can update your measurements by logging into your account at our website and viewing the measurements profile concerned. However, once your Order is in Production we are unable to exept measurement changes for this Order.
Q. I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
A. If you have used our services before, we do have your measurements on file. You can contact us for a confirmation. There are a few reasons why the measurements are not showing in your account. The most probable reason is that although you have used our web services before, you had probably used a previous version of our website whereby the measurements submitted were not added to the database. Due to logistical difficulties, we only update your online measurements profile once an order has been received via this new version of our website. The measurements will then be updated in due course as we process your order. A second reason why the measurements may not displayed in your profile is that we had used a sample sent from you for replication. The measurements of the sample are therefore not updated in your online database even though we do have on file the sample´s sizes.
Q. How can I be sure of a perfect fit?
A. We have been in the bespoke tailoring business for over 20 years and about 80% our clients are repeat clients.
You can contact us at any time from any part of the world by email or phone and any potential problems become minor because of our very strong commitment to open correspondence with our clients.
Should there be any adjustments needed, we are more than happy to assist you in any Way we can to solve the problem.
To ensure your measurements are correct our master tailors go over each and every measurement that is submitted online to check for discrepancies. When we find such discrepancies we get back to the client and ask for clarification and reconfirmation and supply guidelines as to what we feel that particular measurement should be.
| Order status, Shipping, Turnaround
Q. How long it takes for delivery after an Order is shipped? Can I choose who to ship with?
A. Most of our shipments are sent by International couriers for safe and fast door to door delivery. We also use International airmail or surface mail for our order deliveries.
Typically, one would expect to receive the package in 3 to 5 business days from the day the order has been shipped.
We do allow you to choose who you prefer as your shipper of choice. However, your preference is taken as one of the factors in deciding how the order is to be delivered to you. Other factors that come into play are speed of deliveries to your location, costs of deliveries to your specific area, the efficiency of order dispatch at the time the shipper is chosen for delivery among others. Please note that should no preferred carrier be ed during order placement, rest assured that we will the most ideal carrier for your delivery.
Q. To what countries are orders not shipped?
A. We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safeguard against fraudulent order placements and to protect our clients and ourselves from necessary inconveniences. Once an order is received and deemed by our fraud prevention mechanism to require verification documents, we will email asking for documentation as necessary to proceed with the order.
Q. What are the Conditions, Customs Duties or Taxes that I must be aware of?
A. All orders placed with us are subject to third party contracts for delivery. Such third parties are reputable transport providers such as FedEx, DHL. There is an additional charge for international courier delivery.
The cost of shipping of an order with normal airmail is included in the total price of the order but should there be any import duties in the port of delivery, this is the responsibility of the receiver. Such duties can range from 5% to 20% depends on the destination country and we would suggest that this be confirmed with the appropriate authorities in your area.
We however do try to minimize duties as much as possible by declaring the package worth a replacement value or Gift which is generally a fraction of the total order value, or we use a private return address instead of sending the package in the name of the company. This is quite effective in minimizing any duties charged if at all they are charged. Generally this would not incur any customs duties, but it could.
Q. Do you ship to / deliver to UK, USA, Australia? What countries do you ship to? How long does it take to arrive?
A. We ship and deliver to any part of the world, including UK, USA, Australia and most other country on the Globe. Our shipments are sent via international couriers or airmail for safe and fast door to door delivery. It takes 5 to 7 working days to complete an order and 3 to 5 days for delivery depends on chosen shipping method. Priority processing can reduce the delivery time by another day or two if the order is required faster than the standard time period taken.
Q. What is the Turnaround Time at Embassy Fashion?
A. It takes around 5 to 7 working days to complete an order after all the information required has been provided and 3 to 5 working days for shipping, depends on chosen shipping method. Sometimes it may take longer to complete the order, depends on the amount of items ordered.
| Resellers
Q. I have a large group of people that I would like to order for. Can I get a discount?
A. We are more than happy to offer a substantial discount and very competitive prices for orders that are placed for a large group of people.
This could be in instances when all the individuals at your workplace would like to place an order, or instances where a social group you belong to, such as a church choir, would like to place a collective order or even instances such as when a group of people wish to dress alike for an occassion such as in weddings. Please contact us for more Information.
Q. What are the Reseller and Franchise Opportunities offered by Embassy Fashion?
A. For information about purchasing a franchise in the embassyfashion.com website, please fill out our contact form and a representative of Embassy Fashion will contact you.
Q. As a reseller, would it be possible to label the clothes with my own label, instead of the Embassy Fashion label?
A. Yes we can do this for you if you supply us with your own labels. We can produce labels for you except copyright brands. We do not make those labels in house and our label supplier request a minimum order. Please contact as for more information. Alternatively we can also deliver the garments without labels if you would like to your own labels by yourself after you receive the shipment.
| Troubleshoot, Technical issues
Q. It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
A. The password feature protects your account from unauthorized access.
If you have forgotten your password, please use the link provided therein to have the password sent to your primary email address as originally registered with us.
If you remember your password but the system still keeps on asking for it, it may be because you have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so that the site knows who it is that is trying to access it and whether access should be allowed or not. If no cookie gets stored, the page will keep asking for your password again and again. The session cookie however gets d and removed as soon as you close your browser thus privacy not becoming an issue. Please reset your browser to allow cookies or if you are running a firewall, allow it to ´trust´ our site and then log back into the MyAccounts section at our website at this link.
| Our Policies, Return Policy, Cancellation Policy
Q. What is the Return Policy at www.embassyfashion.com?
A. Embassyfashion.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. Please note we do not reimburse a customer for other tailers alterations.
If the client has inadvertently sent us the wrong measurements, we will do the adjustments at no obligation on the client’s part, but return shipping and handling is the client’s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed Embassy Fashion sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and Embassy Fashion that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required, this be handled by Embassy Fashion before shipping the rest of the order) the balance of the order not shipped cannot be cancelled. This is because Embassy Fashion would have proceeded with and completed the full order, holding only the major part for fit and comfort confirmation by the client before shipping it. In case of changes being required to an order after having been placed, this can only be confirmed at the discretion of our master tailors since confirmation of any changes will depend on the status of the order completion. It would be of course our duty to try and incorporate any changes to an order made after having been placed with us to the best of our abilities and circumstances allowing.
Q. I would like to cancel an Order. Can I? How?
A. As is displayed in other areas of our website, you can cancel your order prior to your payment. Once we receive your payment and confirmed the order, a cancellation is not possible. We can however allow for a change in style or colour of the garment being ordered.
Under some circumstances however, we may allow for an order to be cancelled. For instance, if an order has been placed and paid but the fabric ordered is not available or cannot be sourced from our suppliers for the order.
Q. A charge back or Credit has been issued to my Card, Why do I not see it in my Card Statement?
A. Please note that should under some situations, a charge back or credit be issued to your card the administrative period it takes for this is around 5 working days. Additionally it can take up to two billing cycles before the funds show up in your credit card statement. This is because of such transactions being conducted internationally crossing multiple banking systems.
| Fabrics
Q. Will the fabric be exactly like what I see on my screen?
A. Due to the fact that monitor settings may vary, there may be a slight variance between the presentation of the fabric online and the actual fabric.
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